Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

These are all valid and accurate points, but they don't tell the whole story. By the time most companies discover the reality of open-source CRM solutions, they've already taken the plunge. In this ...

Back in 2004, the idea of an enterprise application based on open source code was off the wall. Today, SugarCRM is a striking example of what community-based development and viral marketing can do The ...